Privacy Policy

Last updated: November 11, 2025

Tenantreport Inc. (“Tenantreport”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our web platform, mobile applications, and related services (collectively, the “Services”).

1. Information We Collect

We collect personal and financial information necessary to facilitate tenant screening, lease management, and secure transactions. This includes: - Identification details (e.g., name, address, date of birth, photo ID) - Contact details (email, phone number) - Financial data (proof of income, credit report, payment history) - Employment and rental history - Uploaded documents (e.g., pay stubs, references, lease agreements) - Account credentials and communication logs

2. How We Use Your Information

We use your information to: - Verify identity and process tenant applications - Generate due diligence reports and AI-powered reliability scores - Facilitate rent collection and maintenance requests - Communicate with landlords, tenants, and service providers - Improve our services and comply with legal obligations

3. Data Sharing and Disclosure

We only share your data when necessary, including with: - Landlords and property managers involved in your application - Credit bureaus and background verification providers - Payment processors (for secure rent transactions) - Legal authorities, if required by law or court order We do not sell or rent personal information to third parties.

4. Data Storage and Security

All data is encrypted at rest and in transit. Files are stored securely in compliant cloud storage located in Canada. Access is strictly limited to authorized personnel and verified landlords. We retain records only as long as necessary for legal or operational purposes, after which they are safely deleted.

5. Cookies and Tracking

Tenantreport uses cookies and analytics tools to enhance user experience and monitor platform performance. You may manage cookie preferences in your browser settings. No third-party advertising cookies are used for targeted marketing without consent.

6. AI and Automated Scoring

Our AI-powered scoring feature analyzes tenant-provided data (income, credit, rental history) to generate a reliability score. All automated decisions are reviewed periodically for fairness and compliance with the Ontario Human Rights Code. You have the right to request a human review of any automated assessment affecting your rental application.

7. Your Rights

Under Canadian privacy laws, you have the right to: - Access and correct your personal information - Withdraw consent at any time (subject to legal limitations) - Request deletion of your data after tenancy or application closure - File a complaint with the Office of the Privacy Commissioner of Canada (OPC) Requests can be submitted via support@tenantreport.ca.

8. International Data Transfers

All data is primarily stored and processed in Canada. If data is transferred outside of Canada for service integration (e.g., AI or email services), Tenantreport ensures that equivalent privacy protections are applied.

9. Policy Updates

Tenantreport may update this Privacy Policy periodically. Material changes will be communicated to registered users via email or app notification. Your continued use of the platform after updates constitutes acceptance of the revised policy.

10. Contact Information

For privacy-related questions or concerns, contact us at:

Email: privacy@tenantreport.ca

Mail: Tenantreport Inc., 123 Bay Street, Toronto, ON, M5H 2N2, Canada